Over the Phone Payment Processing for Your Business

To accept card payments over the phone, you’ll need a merchant account that allows you to enter customer details into a secure virtual terminal or POS system. High Risk Pay makes it simple to process over-the-phone transactions on any device.

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We offer high risk merchant accounts to all business types in high risk categories, including specialized options like a nutraceutical merchant account.

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We offer high risk merchant accounts to all business types in high risk categories.

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We offer high risk merchant accounts to all business types in high risk categories.

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What You Need for Over-the-Phone Payment Processing

Before you can begin accepting credit card payments over the phone, there are a few things you need.

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A Merchant Account

Either a merchant account or a payment service provider is essential for over-the-phone payment processing. They equip you with the tools to accept, process, and settle ecommerce transactions securely.

The important difference between merchant accounts and payment service providers is this: a merchant account provider will give you an account for your business along with all of the necessary tools for accepting credit card transactions.

Payment service providers, on the other hand, don’t provide you with a unique merchant account. Instead, they put all of their customers’ funds into one merchant account and transfer the funds to your business bank account.

Choosing between the two options will be up to you, so it’s important to take into account the specific needs of your business.

Virtual Terminals for Card Payments by Phone

You will need a virtual terminal to accept ecommerce payments over the phone. This will allow you to input and process a customer’s card information when the card is not physically available.

Virtual terminals can be accessed with any device with the internet, including your computer, smartphone, or tablet. They include security measures and the ability to send electronic receipts.

Make sure to check if your merchant account provider offers a virtual terminal and can help you accommodate transactions over the phone when the credit card itself is not physically present.

Using POS Systems for Phone Payments

Many POS systems can act as a virtual terminal, allowing you to process card payments over the phone by entering customer details directly.

Using Your Mobile Phone to Process Over-the-Phone Payments

Your existing smartphone or tablet can support over-the-phone payment processing without special hardware. Instead of swiping, you’ll enter customer card details directly into a secure virtual terminal or app. This keeps transactions simple, fast, and compliant while eliminating the need for extra equipment.

How to Accept Over-the-Phone Credit Card Payments

1. Gather the Appropriate Credit Card Information

Once you have an ecommerce merchant account and access to a virtual terminal, you’ll need to gather the appropriate credit card information to accept card payments. Each provider and terminal will have different requirements.

2. Take the Customer’s Order

Once you have the details, you can talk to customers and start taking orders over the phone. When taking an order, you’ll need to input your customer’s order details into the system and calculate the total cost of the order. Make sure to include any sales tax and shipping costs. After, you’ll need to let the customer know the final total before proceeding.

3. Obtain Credit Card Information

Next, you will key in the credit card information into your virtual terminal and submit the payment. Once all of the information is entered into the system, you can submit the payment. Your terminal will tell you whether the transaction has been approved.